Courses: ILEX Secretarial Certificate and Diploma ILEX Paralegal Certificate and Diploma programmes ILEX Professional Diploma in Law - Level 3 Licensed Conveyancers Legal Bookkeeping and Accounts   Courses: NVQ Level 2 Accounting NVQ Accounting Level 3 Sage Accounting and Payroll Courses: ILM Level 2 Introductory Certificate in Team Leading ILM Level 2 Certificate in Team Leading ILM Level 3 Introductory Certificate in First Line Management ILM Level 3 Certificate in First Line Management NVQ In Administration NVQ In Customer Service   Courses: ITQ Train IT Short Courses Courses: Medical Courses

Customer Service Level 2 and Level 3

These are offered in the workplace, either as discrete programmes which stand alone or as part of some Government funded programmes.

The purpose of the NVQ qualification is to ratify the skills that an employee already has and to suggest improved methods of working where appropriate.

The NVQ is achieved by completion of a range of units to make up the qualification.  Each unit deals with a separate area of activity within the chosen specialist area.

Evidence towards the units is gathered form evidence in the workplace.  This is generally achieved via witness statements of the learner’s competence from senior members of staff in the workplace, by personal testimony of the learner concerned, and by observation by a member of Lawtrain staff.

The qualification is divided into units covering various customer service tasks within the office environment.  There are many units that the learner can select from in order that they can cover areas of work that they are both familiar with and interested in from the workplace environment.

We use a system of e-learning to minimise the disruption in the workplace and to allow learners the maximum flexibility to complete the work.

The units in Customer Service Level 2 include:

UNITS CHANGE HERE

The units in Customer Service Level 3 include:

UNITS CHANGE HERE